FAQ



Shipping?

ARTWORKS CAN BE SHIPPED WORLDWIDE

ITEMS ARE SHIPPED USING AUSTRALIA POST AND COME UNFRAMED AND ROLLED IN A CYLINDER.


Shipping Insurance?

NO INSURANCE IS INCLUDED IN THE SHIPPING FEE. IF YOU WOULD LIKE TO ADD INSURANCE PLEASE BE SURE TO CONTACT ME VIA EMAIL  mail@applecoreliving.com.au AS SOON AS YOUR ORDER HAS BEEN MADE.

Registered Post or Tracking?

REGISTERED POST  AND TRACKING ARE INCLUDED IN YOUR POSTAGE/SHIPPING FEE AND REQUIRES SIGNATURE ON DELIVERY OR POST OFFICE IN-PERSON PICKUP.

PLEASE CHECK YOU HAVE YOUR PREFERRED ADDRESS IN THE SHIPPING INFORMATION.


When will I receive my goods?

ITEMS ARE SHIPPED FROM SYDNEY AUSTRALIA AND ON AVERAGE TAKE 2 TO 6 BUSINESS DAYS WITHIN AUSTRALIA FROM POSTAGE DAY. 

OVERSEAS ORDERS MAY TAKE UP TO 15 DAYS.


Refunds and exchanges?

I DO NOT OFFER REFUNDS OR EXCHANGES FOR A CHANGE OF MIND. I AM HAPPY TO DISCUSS ANY ISSUES WITH YOUR ORDER - PLEASE CONTACT ME VIA EMAIL mail@applecoreliving.com.au

Can I cancel my order?

IF YOU WISH TO CANCEL YOUR ORDER YOU MUST CONTACT ME VIA EMAIL – mail@applecoreliving.com.au  WITHIN 24HRS OF MAKING YOUR ORDER.


Custom work?

IF YOU WOULD LIKE A CUSTOM WORK PLEASE GET IN CONTACT WITH ME AND THIS CAN BE ARRANGED - mail@applecoreliving.com.au


Framing?

WE DO NOT OFFER FRAMING. SORRY :( 


My personal details…?

ALL YOUR INFORMATION WILL BE KEPT PRIVATE AND DESTROYED ONCE YOU HAVE RECEIVED YOUR PRINT. NO MARKETING WILL BE SENT


COPYRIGHT V Encarnacao 2015 All images on this site BELONG TO AND ARE THE PROPERTY of Vanessa Encarnacao. Please contact me if you wish to use them for any reason.

If you have any other questions or concerns please feel free to contact me and I will do my best to answer them asap. mail@applecoreliving.com.au

THANKS,

Vanessa